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Careers

At Cashmere and Velvet, we are always looking for passionate and talented people to join our team. We offer a creative and collaborative environment with opportunity to make a difference and contribute to building a unique fashion forward brand.

It’s our goal to hire high-energy, diverse, passionate, smart and creative talent who thrive in a fast-paced work environment. In return, our perks are great!  What we offer isn't apart of a typical benefits package like amazing discounts on the products we carry  – as in 50% or more off retail prices, friday fun days with half days and an enviornonment where you can learn and thrive with the best. 

If you're excited about joining a growing start-up helping women feel confident, sexy and beautiful, then send your resume here.  Currently we have roles open for a Customer Service Ambassador. See below for more detals.  When sending your resume please include the following in your email:

  • Resume
  • Why you would be great at the job
  • What you like and dislike about Cashmere and Velvet's online shopping experience

 

Customer Service Ambassador

Major Responsibilities:

  • Answering inbound telephone calls and providing excellent customer support
  • Responding to customer questions and comments via phone, email, live chat and twitter with speed and professionalism
  • Responsible for researching and resolving complaints to ensure customer retention and satisfaction
  • Follow up on all written correspondence and escalate to customer service manager on duty as necessary
  • Coordinate and follow up with other departments to ensure problem resolution, and work together with other customer service team members to promote an environment of customer satisfaction 
  • Web savvy, and able to navigate proficiently through multiple online systems
  • Keep current and train customer service representatives with all new policy and procedures

 

Requirements:

  • High school diploma
  • 1+ years in customer service, help desk or call center experience in a retail environment (ideally online)
  • 1+ years team leadership experience
  • Ability to work in a team environment give honest and direct feedback
  • Ability to work in the intensity of a high volume inbound call center  and capable of upholding the highest quality standards for individual output
  • Knowledge of apparel construction and fabrication and various fashion categories
  • Creative aptitude and vision to recognize, understand, and respond to the needs of e-commerce customers
  • Ability to work evenings and weekends 
  • Type 50+ words per minute
  • Working knowledge of website navigation
  • Experience with microsoft word and excel
 

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