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Returns

We understand that some items may not work out and getting the right fit is very important.  We try to make returns and exchanges as easy as possible for you. Send back any items you don't love within 30 days of purchase for an exchange or store credit.  For a refund to your original payment method (i.e. credit card, paypal) we will require a handling and processing fee of $5.99 for orders under $500, which will be deducted from the amount to be refunded to you. Orders over $500 may be subject to additional fees. Please return your purchase in unworn and unwashed condition with its original packaging and all tags intact.  Please see below for specific instructions on how to return.  Excludes some items listed below.

cashmere and velvet returns

 You've got questions. We've got answers.

How much time do I have to return or exchange items?

What items are eligible for return or exchanges?

What items may not be returned or exchanged?

All orders are eligible for return within 30 days of purchase for a full refund. Orders received after 30 days cannot be returned. Original shipping charges are non-refundable. 

All items that are unworn, unwashed with orginal tags can be returned. This must include any accessories or hand tags that came with item. 

Gift cards, final sale items, hair accessories, hats, earrings, underwear and bodysuits may not be returned.  

When will my credit card be credited?

What if my order arrived damaged?

How do I return or exchange an item?

Please allow up to two billing cycles for your credit to appear on your statement.  If you paid orignial shipping charges, those are not refundable. If you earned reward points, it will be deducted from your account.

Please call our customer service right away at our toll free number:

1-888-506-6996

Please send back your item to our warehouse.  Address is located on the top left of your packing slip.  You must complete the returns section on your pakcing slip and enclose this with your shipment. 

 

 For any other question, please feel free to contact customer service.

 

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